For starters office is always clean and they take seriously the well-being of all patients. The staff is outstanding and very accommodating, the Dr. As well. They were very compassionate as I was going through some trouble times with loss of love ones and forgot to bring my cap to be reinstalled, the doctor and the staff adjusted their time to allow me to go all the way home to retrieve it and come back instead of rescheduling me for another day. Oh how grateful I was. 5+ stars.